We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
We collect personal information about you so that we can provide the best possible quality of service and to perform our business functions, including:
The other purposes for collection of personal information will depend on how you engage with us as described below:
1. Customers accessing our services through our website or app
We collect your personal information to: provide mental health support services to you through our website and app; send you communications in connection with your use of our website and/or app (including notifications, updates, security alerts and administrative messages); comply with any Australian State or Territory legislation in respect of the use, collection and retention of health information; or, recommend healthcare service providers to you and link you with those providers.
2. Healthcare professionals accessing our services as service providers
We collect your personal information to: provide you with access to protected or privileged areas of our app and website; facilitate communications between yourself and users of our app and website; reimburse you for the provision of services; or, verify your identity and credentials.
3. Clients that subscribe to our employeeassistance program (EAP) services
We collect your personal information to: provide EAP services to your employees and/or staff through our website and app; answer enquiries and provide information or advice about existing and new products or services; invoice you for the provision of the EAP services; send you marketing material; or, conduct surveys to better understand the effectiveness of our services.
We aim to collect the minimum amount of personal information necessary in the circumstances but depending on how you engage with us and the information that you choose to disclose, we may collect your:
We may also collect:
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
We may also collect personal information from third parties including:
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.
If you do not provide us with the personal information described above, some or all of the following may happen:
We may disclose your personal information to:
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003(Cth) and the Do Not Call Register Act 2006 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by emailing it to you).
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
If you believe that your privacy has been breached, please contact our PrivacyOfficer using the contact information below and provide written details of the incident so that we can investigate it.
We will attempt to confirm with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you, usually in writing by email, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
No, we will not store any personal information outside of Australia.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in electronic form. Whilst we endeavour to keep our systems secure, as our app and website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. Accordingly, any personal information or other information which you provide to us online is transmitted at your own risk.
To the extent permitted by law, personal information is destroyed or de-identified when no longer needed. In some circumstances, Leora Technologies may retain certain data, including personal information, for a period of up to 7 years (or another period as required by law) to comply with Australian State or Territory legislation in respect to retention of health information.
Our app and website may contain links to other platforms operated by third parties. Those third parties are responsible for informing you about their own privacy practices and we are not responsible nor provide any warranties in relation to the privacy practices of any third party.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Please contact our Privacy Officer at email@example.com.